Returns & Refund

Our Commitment: MicroGlow Satisfaction Guarantee

We stand behind the revolutionary science of our Novea MicroGlow Patches.

 

1. General Return Window

 

If you are not entirely satisfied with your purchase, you may initiate a return within 30 days of the delivery date for a full refund of the product cost.

 

2. Product Condition

 

  • Opened Products: Due to the cosmetic and hygiene nature of skincare patches, we accept returns of gently used or opened product only if you experienced an adverse reaction or are genuinely dissatisfied with the efficacy. We reserve the right to limit refunds in cases of suspected abuse.

  • Unopened Products: Products returned unused and in their original, sealed packaging will receive a full refund to the original payment method.

 

3. Initiating a Return

 

To start a return, please contact our Customer Care team at [Your Returns Email Address] with your Order Number and the reason for the return.

 

4. Refunds

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Non-Refundable: Original shipping charges are non-refundable.